Why have I been charged for two bottles, when I didn't Double-Up?
If you've been charged for two bottles, but didn't Double-Up, it's because you selected a Two Bottle Subscription when you signed up. We have two subscription options with the Club:
One Bottle Subscription - one bottle per month ongoing as your standing order
Two Bottle Subscription - two bottles per month ongoing as your standing order
Then, on a PER MONTH basis:
Double-Up - doubles your standing order to two or four bottles depending on your subscription.
Opt-out - no whisky for that month.
Member Double-Up and Opt-out actions apply to one particular month only and revert back to your standard Membership for the next month. To confirm which Subscription you're on, visit your Account, go to Account Details and your Membership will be shown under the My Subscription section.