My delivery hasn't arrived yet

Sorry to see your delivery hasn’t arrived yet.

Deliveries can be expected within 5-10 days of receiving your tracking email. Although additional safety measures, less frequent flights and increased delivery volumes due to the Coronavirus are impacting Australia Post’s delivery estimates. For further information on these delays click here. 

You can follow its progress by checking the tracking in your account. 

If your tracking is indicating a delay, damage, or lost delivery, let us know and we'll investigate for you. Send us a message we’ll get you sorted.